SCALE Framework
How it Works
The 111 SCALE Framework is a structured program to get your Core Processes documented, simplified, and followed by all in 90 days. It is a proven process that when followed, sets you on a path toward eliminating chaos and building clarity through structure. This page shows you how the framework works, step-by-step, so you know what to expect.
Scope
Core Processes
Documenting processes can often be complex and seem overwhelming. There are lots of parts to a well-oiled machine. The 111 SCALE Framework focuses on Core Processes, the 5-10 processes that typically drive the bulk of your business. We will help you identify which processes to focus on. At a high level you might consider:
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Major steps to recruit, hire, and onboard team members for example.
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The workflow of how customers learn about your products and services and how they are guided to a purchase decision.
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How you make your product or deliver your service to your customers.
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How you handle customer interactions throughout the lifecycle of their experience.
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Financial operations such as accounting, invoicing, accounts payable/receivable.
Timeline & Milestones
The typical journey
With 111 Consulting dedicated to the bulk of the work, most businesses focused on Core Processes can get them documented, packaged, and teams trained in about 90 days. Some move faster depending on the number of team members and processes, and some need more time to dive into processes a little deeper. During the first step, we will develop a project plan with deliverables and milestones to ensure we achieve our expected outcome.
By End of Month 1 You Have:
-defined your Core Processes
-developed a roadmap to get them documented and followed by all
-documented who owns what process and who plays a part in each
-observed and interviewed team members to document steps
-created initial process diagrams and documentation for each process
By End of Month 2 You Have:
-final versions of Process Documents in a standard format
-recommendations to simplify and improve process execution
-a plan for how to package documentation for easy retrieval and update
By End of Month 3 You Have:
-Process Documents stored in a centralized system
-metrics & measurables defined for each process to monitor success
-training materials developed to show your team the right way
-training delivered and teams executing and iterating
-a roadmap for continuous improvement and periodic process review
Are your processes documented but it still feels like they could use some work?
Check out the full range of our services to decide which is the right fit for you.
Get the Support You Need to Make Process a Key Driver of Business Growth
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